1. Will you accept my insurance?
For your convenience, we participate with the following plans:
Blue Cross Blue Shield
Anthem Healthkeeper Plus
Aetna Better Health of Virginia
United Healthcare Community Plan
Magellan Complete Care of Virginia
For delivering quality and efficient medical services, our practice has been designated as preferred providers for the following insurances: Carefirst PCMH, Innovation Health, and starting 1/2019 with Cigna Care.
For patients with HMO plans of the listed insurance above, please bring referrals from your primary care physicians.
NOTICE TO HMO AND TRICARE PRIME PATIENTS:
American Executive Health System is credentialed as a primary care facility with most insurance companies. If you are an HMO or Tricare Prime patient, your insurance company will require a referral and you will be billed for a primary care visit and NOT as an urgent care visit. Your copay is generally lower if billed for a primary care visit than an urgent care visit. You are responsible for payment of any copay and/or balances at time of visit.
2. How much will it be if I don't have insurance?
If you are uninsured or have a high deductible plan, we offer affordable selfpay rate for walk-in/urgent care. Any additional in-house test/ X-ray will be additional cost.
Please contact the office regarding self-pay rate to see our cardiologists.
3. Appointment No-Shows and Cancellation?
Appointment No-Shows - In order to provide quality health care to our patients, our office policy is enforcing a 24 hour cancellation period. The charges incurred will be $50 for no-shows. We ask that you notify our clinic at least 24 hours in advance of any appointment cancellation or rescheduling to avoid incurring unneccessary charges to your account.
$50 fee is charged for any returned and unpaid check.
4. Do I have to make an appointment in advance?
Appointments are recommended but not required. Same day appointments are offered every clinic day. Please call early in the day to check for availability of these appointment slots.
5. Notice of change of personal information
Change of personal information- If you have recently moved or changed your contact information such as address, phone number, or insurance, please inform the receptionist.
6. Prescription refills
We are pleased to offer electronic prescription refills. We ask that your prescription refill requests be called to your pharmacy to ensure that correct medication and dosage will be reordered for you. Your pharmacy will handle the rest by faxing or electronically sending us a refill request. Please allow up to 48 hours for completion of prescription refills. To expedite future refills, please notify our staff of your pharmacy name and address so that this information can be entered into your electronic medical record.
7. Phone messages after clinic hours
When leaving a message after-clinic hours, we ask that you do not leave any non-urgent messages. Please call back during the regular office hours for these non-urgent matters. In case of an emergency, please dial 911 or go to the nearest ER for emergency care. Otherwise follow the prompt instructions and one of our physicians will call you back shortly.
8. Lab test results
If you have not heard from our clinic regarding your lab or imaging results within 5 business days, please call our office and we will be glad to assist you.
9. School/ sport physical exams
School physical - These should be scheduled in advance of the commencement of school in order for completion of forms and any necessary lab tests or immunizations. Please bring with you the appropriate school form to be filled. If you are new to the clinic, please bring with you your previous immunization record.
Sport physical - These should be scheduled in advance of the required deadline in order for completion of forms and any necessary lab tests or specialist evaluation. Please bring with you the appropriate sports physical form if provided to you by your school.
10. Medical records
Record copying protocol and fee ? Allow up to 2 weeks for our office to make a copy of your medical record. Call our office to inquire about copying fee.
11. Form request
Some forms are quite lengthy and require additional physician time for completion. There is a $20 to $40 fee for form request. Please allow sufficient time for our physicians to complete your forms.
12. Follow-up from emergency room or hospital visits
On your follow-up visit with the physician, please bring with you the hospital medical record including discharge instructions. This will allow for verification of your diagnosis, lab results, imaging results, and prescribed medications resulting from your hospital visit.